Frequently Asked Questions

Yes, absolutely! In most cases, we can save you enough on repairs to make it worthwhile. Shipping your device — even a desktop — typically costs much less than you might expect.

For desktop systems, please send only the tower — no accessories, cords, or monitors.
For laptops, include the computer and its AC adapter.
We don’t accept incomplete systems or individual system boards.

Most repairs are completed within 3–15 business days.
High-end laptops or component-level repairs may take 2–4 weeks.
We’ll keep you updated throughout the process and answer any questions you have.

Yes! We repair MacBook Pro, MacBook Air, iMac, and iMac Pro systems.
While we don’t fix iPhones, iPods, or iPads (hardware), we can help troubleshoot iPad software and operational issues.

Yes, we repair netbooks.
We don’t offer tablet hardware repairs, but we can assist with software and connectivity issues such as email or VPN setup.

Yes, we can perform data recovery on select game consoles and DVR devices.

It depends. We assess each case individually.
If a motherboard has more than two faulty components, we replace it rather than repair it to ensure long-term reliability.

In most cases, we can repair your system for far less than the cost of a new one — without the hassle of transferring all your files and settings.
Plus, repairing your computer helps reduce electronic waste and keeps perfectly usable equipment out of landfills.

Your system is handled by our experienced team of specialists, each with formal education and up-to-date training.
Collectively, our staff has decades of experience in hardware, software, networking, and all major operating systems.

Yes, 100%. All repairs and data recoveries are performed securely and non-intrusively.
We maintain strict privacy standards, and hundreds of customer references are available upon request.
We recommend using a trusted shipping carrier with tracking and insurance for peace of mind.

Sometimes. If your issue is clear and we have your model details, we can provide a rough estimate by phone.
However, an accurate quote requires hands-on diagnosis — we’ll confirm the issue once we’ve inspected your device.

A desktop rebuild (or remanufacture) involves upgrading and overhauling your existing computer to modern standards.
You get the performance of a new PC at a much lower cost — while keeping all your data, settings, and software intact.
This option is perfect for offices and retail environments looking for an affordable refresh.

We receive high call volumes, and our technicians focus on active repairs.
Email is usually the fastest way to reach us, but if you leave a voicemail, we’ll return your call as soon as possible.

There’s no catch — we’re simply efficient, transparent, and direct.
Most large retailers and shops outsource their repairs to companies like ours.
By working with us directly, you eliminate middleman costs and get faster, more affordable service.

Mail Your PC is part of Top Notch Group, an IT services firm offering custom computer builds, consulting, and enterprise solutions for individuals, small businesses, corporations, and government clients.